Getting Print Users Started (Secure Print)

After Print Scouts are deployed to user workstations, a print user can launch the HP Secure Print desktop app from the task notification area (i.e. system tray area) located at the right end of your screen. Click the HP Secure Print desktop app icon to launch the app.

Note: Users will receive an invitation email with instructions on how to get started with Secure Print.

Note: For workstations running Linux, users can register to Secure Print by sending a print job to the default Secure Printer.

How to register for Secure Print

Before print users can release jobs from secure printers, they must first register for Secure Print The following section provides instructions on how print users register for Secure Print.

Step 1: Register for Secure Print.

The way in which users register for Secure Print depends on the authentication provider set up in the Settings screen.

• Email authentication: Register email address
• OpenID Connect: Register using your OpenID Connect credentials

Note: The Active Directory authentication provider does not require user registration. This means users can submit and release print jobs at once.

Step 2: Activate Release Methods. Choose the release method that you want to set up. This sets up how you release (print) your documents.

• Register a mobile device for Secure Print
• Register a proximity card

How to release documents using Secure Print

Depending on how Secure Print is configured, users can release documents using any of the following methods:

• Mobile Release

• Printer Screen Release
  • Proximity Card
  • Keyboard Login (For email authentication)
  • Username and Password (for Active Directory authentication)
  • Passcode (for OpenID authentication only)
  • Touchless Printing
• SR 25 Release
  • SR 25 Release

How to view or delete jobs from the user workstation

Using HP Secure Print desktop app installed with the Print Scout, users can view or delete jobs from their workstations before they walk up to a secure printer.

• HP Secure Print desktop app

How to change/reset your Secure Print PIN code

• Changing Secure Print PIN code

How to reset your Passcode

• Resetting your Passcode

How to switch locations

• Switching locations

How to print as a guest user

• Printing as a guest

How to submit jobs using the mobile app

• Submitting print jobs using the mobile app

How to change document options

• Changing document options

How to scan documents

• How to scan documents

Chromebook Printing

• How to install and configure the Chromebook extension
• How to print using the Chromebook extension

Secure Print Direct

• Chrome Secure Print Direct
• Windows Secure Print Direct
• macOS Secure Print Direct

Data Privacy and Document Storage

• How to change the Data Privacy region via the HP Secure Print desktop app

End-User Portal

• How to upload documents
• How to delete documents
• How to generate a passcode
• How to reset a passcode

Language Support

The following user-facing components of Secure Print support translations.

• The Mobile App will display screens in the language set on a user's mobile device.
• The HP Secure Print desktop app will display screens in the local language set on the user's operating system.
• Secure Printers (iMFPs) running embedded software will display Secure Print screens in the language set for the device.

Languages Supported:

• French
• Italian
• Japanese
• German
• Spanish
• Swedish
• Chinese
• Portuguese (Portugal)
• Portuguese (Brazil)
• Dutch
• Norwegian

Note: If an unsupported language is detected, the user-facing components will display in English.